High Security Cash Management & Logistics Provider Achieves Operational Stability with Evolution

From Frustration to Partnership: How Evolution Transformed Security Operations for a Leading Cash Processing Centre

When one of Ireland's leading Cash Management & Logistics Provider providers found themselves repeatedly let down by their security vendor, they knew something had to change. With a 24/7 high-security operation responsible for significant cash volumes, they couldn't afford unreliable security services. Three years after switching to Evolution, they've not only extended their contract but become vocal advocates for Evolution's approach.

"We initially were very nervous about the transition, particularly of the offsite GSOC monitoring, but it went without a hitch," explains the Security Operations Manager. "It was managed very well with all aspects of the changeover taken into account."

Ending the Inconsistency Cycle
Their prior security vendor found it difficult to meet the accuracy, dependability, and accountability required by the cash processing industry. Technical problems remained unfixed, site inspections were postponed, and billing grew irregular due to staff turnover.

"The main challenges with our previous vendor were a lack of continuity of staff that led to technical issues going unresolved and long delays in getting out to our site," the Operations Director recalls. "We were seeing duplicate charging for the same issues, unresolved problems being ignored, and temporary workarounds being administered instead of fixing core issues."

These issues weren't just bothersome; they were possible weaknesses in their security system for a high-security setting that handled large sums of money every day.

A Procurement Procedure That Works

Evolution's strategy set them apart from rivals right away when it came time to assess prospective security partners.

The Procurement Manager who oversaw the selection process says, "We selected Evolution because their tender was professional, thorough in its content, easy to understand in terms of invoicing mechanisms, and very competitive."
Many of the issues they had previously encountered were resolved by Evolution's operational proposals clarity and cost transparency. However, what transpired after signing was what mattered most.

Staff Retention Creates Operational Excellence

After three years with Evolution, one benefit stands out above all others: the consistency of personnel.

"We have particularly liked the way in which Evolution retains staff and therefore we, as the client, retain the same people as technicians and account manager," explains the Site Director. "This is particularly important to us as we are a large and complex site, so it's vital to have continuity of staff in our provider."

Better system understanding, quicker issue response, and a security partner who genuinely comprehends the subtleties of their business have all resulted from this stability.

Beyond the Contract Extension

When the initial contract term approached its end, the decision to extend rather than re-tender was straightforward.

"We've chosen to extend and not re-tender because we are entirely satisfied with the service, installations, maintenance and account management of Evolution," states the Operations Director.

This renewal is a vote of confidence in a collaboration that has consistently produced quality in a field where security standards cannot be compromised, and it signifies more than just administrative convenience.

"To date Evolution have been excellent in all facets of their work," concluded the Security Operations Manager. "We would highly recommend them to any prospective company looking for a security provider."

Is your current security provider:

❌ Leaving technical issues unresolved?
❌ Sending different technicians who don't understand your site?
❌ Creating billing confusion and operational disruption?

If so, It's time for a change.

Our knowledgeable staff are prepared to design a complete security solution that meets your unique needs. We provide the operational excellence that your company requires, from CCTV and access control to integrated alarm systems and round-the-clock monitoring.

Become one of the increasing number of happy customers that entrust their most important security concerns to Evolution. Get in touch with us to find out why dependability, skill, and consistency are crucial.